FAQ (Frequently Asked
Questions)
Airport1st refund policy.
1. After the flight has landed we allow
60 minutes for passenger to arrive at Airport Information Desk,
if this is exceeded then an extra amount for the additional waiting
time will be charged on top of the original charge for the journey. The
charge for the waiting time will be decided by Airport1st depending on
the type of the vehicle being used for the particular journey.
2. Fixed price rides must not deviate
from the drivers chosen route any deviation will result in the journey
reverting to a fare decided by Airport1st. We will decide charge
according to the additional mileage and delay caused either by passenger
or by the prevailing traffic conditions.
3. Aiirport1st cannot be held
responsible for any loss financial, professional, missed connection
times, flights, trains, due to the private hire vehicle not arriving at
the pick-up address at the booked time due to adverse weather, traffic
conditions, or road traffic accidents or road closures or being given
the wrong booking information by the customer or customer booked it
online and got the booking reference but customer did not get any
confirmation from Airport1st. [Customer must receive confirmation before
the journey ]
4. Normal luggage assumes that 1 Medium
Size suitcase and 1 piece of hand luggage 56cm(H)*45cm(W)*25cm(D)
(approximately 22 inches x 17.5 inches x 9.85 inches). per person, any
luggage that our private hire vehicles cannot accommodate is the
responsibility of the passenger.
5. Any journey cancelled less than 24
hours prior to booked time will result in a charge to the customer’s
credit/debit card. The amount to be charged in such situation will be
decided by Airport1st depending on the pick up distance/place/parking or
other charges subject to a minimum of £25.00.
6. Any fouling of the private hire
vehicle by any passenger will result in a charge of a minimum of £25.00
dependant upon the severity of the fouling.
7. Airport1st will prosecute any person
who causes damage to any private hire vehicle booked
through us.
8. The driver has the right to refuse
any passenger that he feels may be a threat to him herself or vehicle.
9. The material contained in this web
site is provided for general information only and does not constitute
acceptance of any bookings that may be made. We accept no responsibility
for loss which may arise from reliance on information contained in this
site or from any private hire vehicle bookings made on this site.
10. It is your responsibility to inform
Airport1st if could not locate the driver or change of journey/plan or
if you missed the flight/ferry/cruse connections [inform us the new
flight/ferry/cruse details we will change the journey date/time without
charge] then we will charge you for that journey.
11. It is your responsibility to print
and keep the Airport1st and Paypal credit card confirmations with you
all the time because it has our telephone numbers printed and
confirmation of your payment on it.